Refund policy

RETURN & REFUND POLICY

We only accept returns and refunds under the following conditions:

• The item received is defective or damaged

• The item received is incorrect (wrong product sent)

 

We do not accept returns or refunds for the following reasons:

• Change of mind

• Item does not fit or incorrect size chosen

 

Return & Refund Requirements:

• The request must be submitted within 3 hours after receiving the item

• A complete unboxing video is required
  

• The parcel must be unopened before recording

• The video must clearly show the entire unboxing process

 

Failure to follow these requirements will result in rejection of the return/refund request.

 

Important Notice:

• Requests submitted beyond 5 hours after receiving the item will no longer be accepted.

• All returns and refunds will only be processed if all stated conditions and requirements are fully met.

• A ₱150 transaction fee will apply to all approved exchanges.

• Items returned due to change of mind, incorrect size, or personal preference are not eligible for a refund, but may be exchanged under the same conditions.